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I wish to cancel my account

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Written by Amy Groome
Updated over a week ago

We're sorry to hear that you'd like to cancel your Second Nature account. Please see below for instructions on how to cancel - it varies depending on your subscription type.

NHS-referred members

  • If you joined through the NHS, the programme is completely free

  • Did you know that as a NHS-referred member you'll have lifetime access to the SN app once your programme has finished? So you can dip in and out of the programme in the future whenever you need a refresher!

  • If you’d like to fully close your account (remove access altogether), please email support@secondnature.io and our team can process this for you

Vitality members (Non-Medication)

  • If you joined through Vitality, you’ll have paid a one-off fee

  • After your 12-month programme finishes, you’ll then have lifetime access to the app at no extra cost

  • If you’d like to fully close your account (remove access altogether), please email support@secondnature.io and our team can process this for you

Vitality medication-supported members

If you joined through Vitality but are on the medication-supported programme, you can cancel your subscription through the app:

  1. Open the Second Nature app

  2. Go to your Today page

  3. Tap the Profile icon in the top right corner

  4. Select Settings in the top right corner

  5. Choose Manage my subscription

  6. Scroll down and tap Change my subscription

  7. Follow the on-screen prompts to Cancel my subscription and confirm by selecting Cancel anyway

⚠️ Important: As you’ve signed up with the Vitality offer, please be aware that if you cancel now and wish to return in the future, you won’t be able to reinstate this account or offer. Instead, you’d need to sign up again with a new account, without the discount.

If you don’t see the cancellation option, please email support@secondnature.io, and we’ll cancel your subscription for you.

Medication-supported members

To cancel your subscription:

  1. Open the Second Nature app

  2. Go to your Today page

  3. Tap the Profile icon in the top right corner

  4. Select Settings in the top right corner

  5. Choose Manage my subscription

  6. Scroll down and tap Change my subscription

  7. Follow the on-screen prompts to Cancel my subscription and confirm by selecting Cancel anyway

*It's important to inform your health coach before cancelling your membership. They can guide you through safely coming off your medication to avoid any potential side effects.

Non-medication-supported paying members

If you signed up independently as a paying member (not through the NHS or Vitality) follow these steps to cancel:

  1. Open the Second Nature app

  2. Go to your Today page

  3. Tap the Profile icon in the top right corner

  4. Select Settings in the top right corner

  5. Choose Manage my subscription

  6. Scroll down and tap Change my subscription

  7. Follow the on-screen prompts to Cancel my subscription and confirm by selecting Cancel anyway

If the option doesn’t appear, please email support@secondnature.io, and we’ll make sure your subscription is cancelled.


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