Sometimes, it can happen that your scales are malfunctioning. This can have different reasons, which we have outlined in this article.
Different readings when moving your scales on the floor:
Tiled floors or carpeted areas can often be a problem when using weighing scales. If the surface is not very flat then any slight imbalances may cause weight readings to be slightly inaccurate or inconsistent. The best way to avoid this is to make sure that your Second Nature scales are on a firm and flat surface (and not in the grooves in between tiles or on carpet). It can also help to try and use your scales in the same place to make sure readings are consistent.
Your weight reading has been rejected:
If your weight reading is significantly greater or less than your last weigh-in, the app will ‘reject’ this reading and you’ll receive an email confirming this. If you think a reading has been rejected in error, please contact Customer Support via the app ('Chat' >> 'Speak to Customer Support').
Sometimes, the scales will tell you why they are not working by showing an error message.
Your scales are showing an 'Err 2' message:
This can be due to the way you are using the scales.
It is important to first calibrate the scales by placing one foot on the scales firmly and taking it off again, and waiting until a 0.0 appears. Then you are able to stand on the scales for a weight reading. Standing still while weighing in is important in taking a correct measurement. You may find it helpful to review the scales set up instructions and confirm you are using the scales correctly.
Your scales are showing an 'Err 4' message:
The Error 4 message means the scales are low in battery. You will need to replace the batteries with 4 AA batteries.
Your scales are showing an 'Err 5' message:
The Error 5 message means the scales are having an issue connecting to the network and therefore your account. Try moving them to another spot in your home to see if they work there. It is similar to getting a weak mobile signal.
Your scales are showing an 'Err 6' message:
Similarly to Error 5, the Error 6 message means the scales are having trouble connecting to the network and your account. Try moving them to another spot in your home to see if they work there.