To get started with a Second Nature activity tacker, follow these few steps. 

Setting up your activity tracker 

1. Charging 

Your activity tracker will either have come with a separate USB charger or the charger will be integrated within the strap of the tracker. 

If you've received a separate charger: 

Clip it to the back of the tracker and charge it overnight. 

If you did not receive a separate charger:

Please follow the instructions on how to charge the tracker here.

2. Downloading the Second Nature app

Search for 'Second Nature' in the Apple App Store or Google Play store and download the app. Log into your account using the email address and password you signed up with. 

This is how the app will be shown in the App store:

This is how the app will be shown in the Google Play store:

3. Pairing your activity tracker with the Second Nature app

  • Go to the 'Track' page in the Second Nature app
  • Go to 'My devices'
  • Select 'Pair new tracker' 

You can then follow the on-screen instructions. 

Note: For those using IOS devices, bluetooth must be enabled on the device prior to pairing the tracker.

For those using Android devices, GPS and location permissions must also be enabled.

These can be checked by following these steps:

  • Phone settings >
  • Biometrics and Security >
  • App permissions (under privacy heading) >
  • Location >
  • Second Nature (should be on/enabled). 

4. Syncing your activity tracker  

Your tracker is designed to automatically sync whenever you have the Second Nature app open and your Bluetooth turned on. 

You can also manually sync the steps from your activity tracker:

  • Go to the 'Track' page in the Second Nature app 
  • Go to 'My devices'
  • Select 'Sync tracker' 

It can take a couple of minutes for the tracker to sync automatically, and trying to manually sync the tracker at the same time can stop the tracker from syncing. We would recommend opening the app and waiting a couple of minutes to see if the tracker syncs automatically before trying a manual sync.

If you have any problems with syncing your activity tracker, you can read this article on several ways to troubleshoot this.

What to do if your steps don't appear to be syncing to your account:

There are a few things you can try to troubleshoot this:

  • Ensure that your device settings have been enabled correctly
  • Ensure that the tracker is fully charged and in close proximity to your device when syncing.
  • Check if the tracker paired to another device- the tracker can sometimes struggle to sync with one device if it is paired with another device at the same time.
  • Are you manually syncing the tracker? As the tracker is designed to automatically when the app is opened, manually syncing it can interfere with this. We recommend leaving the app open for a couple of minutes to allow the tracker to sync before manually syncing it.
  • Ensure that Apple Health/Google Fit are disconnected from your Second Nature app. If these apps are connected, step readings from Apple Health/Google Fit may sync across and override the step readings from your Second Nature activity tracker.
  • Log out of your account and sign back in, and then follow the steps above to pair and sync the activity tracker.
  • Delete the Second Nature app from your phone and re-download it. You do not need to worry about losing any data. All your information is saved to your account and will reappear once you re-download the app.

    If you are experiencing any difficulties, please contact Customer Support via the 'Chat' page of the app by clicking 'Speak to Customer Support'.

* Please note that from October 2020, we are phasing out the Second Nature activity tracker. Unless you have been referred to the programme by your GP, the Tech package will no longer include the activity tracker and the pricing of the programme has been adjusted accordingly.

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