Your coach-led chat group is where you’ll keep in touch with your peers throughout the programme to discuss learning content as well as receive support and motivation from your health coach and fellow group members.

Research shows that peer-to-peer support can have a positive impact on behaviour change, emotional wellbeing, and self-confidence. We encourage you to check in daily, discuss your victories and challenges, post questions, and share ideas!

The group chat functions like a text chat group, with the addition of conversation threads. A conversation thread enables you to comment on a message posted in the group chat. This will create a message thread for a particular topic to help focus the conversation within your group.

This article will cover:

  • How to access your group chat in-app
  • How to access your group chat from the web-app
  • Sending a message
  • Replying to a specific message
  • Message threads
  • Deleting a message
  • Liking a message
  • Reporting a message
  • Sending a photo
  • Messaging your health coach and other group members directly
  • Filtering to view your coach's messages only

How to access your group chat in-app

  1. Select "Chat" from the bottom toolbar in-app
  2. Select "Group"

How to access your group chat from the web-app

  1. Login to your account at secondnature.io/login
  2. Select the "Chat" tab at the top of the window
  3. Select "Group" from the menu on the lefthand side at the top of the window

Sending a message

To send a message to your group chat regarding a new topic, tap the 'Send a message' field at the bottom of your Group chat screen. Once you've written your message, tap 'Send' to the right of the message and your message will post to the group chat.

Replying to a specific message

To reply to a specific message in your group chat, hold down on the message until a dialogue box appears. Select 'Reply'.

Once you've sent your reply, your message will show in the message thread if you select 'View replies' under the original message.

Message threads

The group chat messages are organised into threads.

When a message is posted in the group chat, group members and your health coach can respond to the message by holding down on the message and selecting 'Reply'.

All replies related to a message in the group chat can be viewed by tapping 'View replies' under the original message. This will show you the message thread.

If you have a new message topic to share, or your comment is unrelated to any recent threads already started, you can tap 'Send a message' at the bottom of the group chat screen to start a new message thread.

Deleting a message

To delete a message you've sent, hold down on the message until a dialogue box appears. Select 'Delete'. The message will then be removed from the group chat.

Liking a message

To like a message another group member or your health coach has sent, tap the heart to the top right of the message.

Reporting a message

To report a message, hold down on the message until a dialogue box appears. Select 'Report Message'. This will flag the message with our customer support team for review.

Sending a photo

To send a picture in your group chat, tap on the camera icon to the right of 'Send a message' at the bottom of the group chat screen. You'll then have the option to 'Take Photo...' or 'Choose from Library...'

Messaging your health coach and other group members directly

You can tag your health coach or other group members in a message by typing '@' into the body of your message. Select your intended recipient's name from the populated options.

Once you've sent your message, your coach or fellow group member will be notified that you've tagged them in a message. See video below:

If your coach or another group member tags you in a message, you will receive a notification on the 'Activity' page in-app. You can reach the activity page by tapping the bell symbol on the bottom right in the application's toolbar.

Filtering to view your coach's messages only

To view coach messages only and filter out any messages from fellow group members, select the "View coach messages only" button at the top of the group chat screen.

To restore the messages from your fellow group members, tap "View coach messages only" again, and your group member's messages will repopulate.

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