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Cancellation policy for consumers (not NHS referred members)
Cancellation policy for consumers (not NHS referred members)

How to cancel your Second Nature subscription

Anastasia avatar
Written by Anastasia
Updated over a month ago

Just to let you know, we always take the date you contact us as your cancellation date!

How do I cancel?

To cancel, please follow the steps below.

If you downloaded the app:

  • Open the Second Nature app

  • From the Today page, select the Profile icon on the top right

  • Select 'Settings' on the top right

  • Select 'Manage my subscription' under 'General'

  • Scroll down to 'Cancel my subscription'

  • From here, you will need to complete several sections to submit your cancellation

​How to cancel if you're on our medicated-supported programme

If you're on our medicated-supported programme and you wish to cancel your subscription and medication, you must follow the below steps to do so. Your account can't be cancelled via email or phone.

  • Open the Second Nature app

  • From the Today page, select the Profile icon on the top right

  • Select 'Settings' on the top right

  • Select 'Manage my subscription' under 'General'

  • Scroll down to 'Cancel my subscription'

  • From here, you will need to complete several sections to submit your cancellation

    Please note the medication-supported programme doesn't include a trial period, as per our terms and conditions here

Cancelling before your 14-day trial period

If you're cancelling before your 14-day trial period starts, we can process your cancellation and a full refund.

Please note your subscription will deactivate as soon as your cancellation is actioned. There will be no further charges on your account.

Cancelling during the 14-day trial period

Your 14-day trial period begins from your Monday programme start date and ends 14-days thereafter. During the time between your sign-up and the end of your trial period, if you find our programme isn't for you, you can cancel your subscription.

Please note your subscription will deactivate as soon as your cancellation is actioned. There will be no further charges on your account.

Cancelling after your 14-day trial period

If your 14-day trial has passed, you can cancel anytime.

Cancellations will only take effect at the end of your selected billing period (monthly, quarterly, or annually), and you will still be able to access Second Nature until then. We do not refund or credit for partially used billing periods.

Can I freeze my subscription?

Due to the structure of the programme, we’re unable to freeze or pause subscriptions. If you are unable to participate due to unforeseen circumstances, please speak with our Customer Support team.

Programme access after cancellation


​You'll continue to be able to:

  • Read articles unlocked so far (only for completed programme phases)

  • Track your weight, activity, and habits

  • Create food diaries

  • Create journal entries

  • Access a limited number of recipes (75 recipes)

  • Create meal plans (using personal recipes or limited in-app recipes)

  • Access the Exercise toolbox

However, you’ll lose access to the following:

  • The opportunity to unlock any further articles

  • Full recipe selection and new recipes

  • Your peer support group

  • Contact with our health coaches

  • Group chat conversation history

You can review our Terms & Conditions here.

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