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How to return your scales if you no longer want them if you're a NHS-referred member
How to return your scales if you no longer want them if you're a NHS-referred member
A
Written by Amy Groome
Updated over a month ago
  1. Go to the following link to create a returns label to OurPath (Second Nature was previously called OurPath): https://www.royalmail.com/track-my-return#/details/1852

  2. Enter your details - name, email address, home address

  3. Tick the box for "My item does not exceed the maximum weight and size limit."

  4. Select 'Create your label'

  5. Choose whether to take the package to your nearest Post Office or have it collected from your home.

  • If you opt for the Post Office, you can either print the label at home or display the QR code (sent via email) at the Post Office for them to print it.

  • If you choose home collection, they can also provide a label if you don't have a printer.

*Please note that packages are dispatched very soon after you sign up to the NHS-referred programme, and so it may not always be possible to stop the package from being delivered to you. If you'd rather not keep it for any reason, feel free to follow the above steps to return to us free of charge!

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