We understand how important it is to have your medication pen working correctly, and we’re here to help if you believe it’s faulty. If you’re experiencing issues with your pen, please follow these steps to ensure everything is handled smoothly:
Contact the clinical team If you suspect that your medication pen is faulty, please reach out to the clinical team for assistance. They will assess the situation to determine whether the pen is malfunctioning.
How claims are assessed Typically, claims will be assessed via a video request. This allows the clinical team to evaluate the condition of the pen and guide you through any troubleshooting steps or necessary next actions.
Get in touch To get started, please contact the clinical team directly:
Phone: 03330 34 24 38 (available 10 am to 5 pm)
Next steps Once your issue is assessed, the clinical team will advise you on whether a replacement is required or if other steps are needed to resolve the issue.
We want to make sure you’re comfortable and confident in using your medication, so don’t hesitate to reach out to our customer support team at support@secondnature.io if you have any concerns. We’re here to help!