If your selected programme includes access to a group chat, the article details how to access and utilise your group chat throughout your time on the Second Nature programme.
What is group chat?
Group chat enables you to interact with your peer support group and health coach. Within the group chat, you can send messages and photos, and reply to and like messages.
The group chat is open as soon as you sign up. We encourage you to introduce yourself in the chat as soon as you've been added to your group!
How to access group chat
To access your group chat, select the 'Chat' icon from the bottom toolbar in-app
Then, select 'Group'
How to send a group message
To send a message, tap the 'Send a message' field at the bottom of your Group chat
A keyboard will appear for you to write your message. Type your message and press 'Send' when you're ready to share your message with your group
There's also the option to add a photo with your message by clicking on the camera icon to the right
How to send a photo
How to tag your health coach
Type '@' into the body of your message. A list of names will appear; select your coach's name from the populated options.
Once you've sent your message with your coach's name tagged, your coach will receive a notification so they can respond directly to your query:
How to reply to a message
Hold down on the body of the message you'd like to reply to until a menu appears. Select 'Reply'
Type your message and press 'Send'. Your message will appear as a thread beneath the original message
To view the full thread, press the blue 'View replies' hyperlink
How to like a message
To 'Like' a message, tap on the heart to the right of the message. The heart will turn red
To 'Unlike' a message, tap on the heart again. The heart will turn white
How to report a message
To report a message, hold down on the message. The option to ‘Report Message’ will appear. Reported messages are flagged to our customer support team who will be in touch with you to address the report.
How to delete a message
Hold down on the message until a dialogue box appears
Select 'Delete'
The message will be removed from the chat and will no longer be visible to anyone in the chat.
Searching messages
To search your messages, click on the small magnifying glass to the right of the 'Group' title
A search bar will appear - type in a keyword or phrase to find relevant messages and press 'Search' from your phone's keyboard
If you have any questions, please contact our support team from the bottom of the 'Chat' page in-app.