We're pleased to welcome you to the Second Nature programme! This article will help you access the application and key learning materials and introduce a timeline for week 0 and week 1 of the programme.

This article covers:

If you haven't already downloaded the mobile application, please do so using this link for Apple and this link for Android.

Once you've completed signup and selected your programme start date, you'll join a group of members starting on the same date who'll be your peer support throughout your journey.

To see your peer support group, select the 'Home' icon from the bottom toolbar in-app, and scroll to the bottom of the page. Here you'll see all your fellow group members. As you get to know people in your group, you can add them as friends from your Home page by tapping on their picture and tapping 'Add friend' in the top right corner of their profile page.

Once you've added someone as a friend, you'll be able to message them directly by tapping on their picture and selecting 'Send message' in the top right corner of their profile page.

To access your peer support group chat, select the 'Chat' icon from the bottom toolbar in-app and select 'Group'. This is where you'll find the ongoing chat with your fellow group members and health coach throughout the programme. For more detail on using the group chat feature, please see this article.

Your health coach will introduce themselves in the week leading up to your programme start date, and begin guiding discussion and answering queries from the Monday your programme begins.

There's no specific time you'll need to be online - the peer support group chat is ongoing and the learning content is accessible in-app at any time. You can fit the Second Nature programme around your schedule.

You can reach out to your health coach any time through your 1:1 chat channel where you can discuss anything you're not comfortable sharing in your group's chat.

To open the 1-1 chat channel with your coach, follow the instructions below:

You can expect your health coach to respond to you in no more than 48 hours.

Access all programme tools and features from within our mobile application.

In the week leading up to your start date, we recommend reading through the 'Prepare' content which readies you for your first week on the programme.

To access the 'Prepare' content, select the 'Toolbox' icon from the bottom toolbar in-app. Select 'Core programme' and 'Prepare'.

From the application's 'Toolbox', you'll have access to:

The 'Track' page is where you'll input weight, steps, and sleep data to track your progress during the programme.

If you'd like to sync sleep data from Apple Health, please see this article. If you'd like to sync from Google Fit, please see this article.

If your Fitbit, Garmin, or Apple Watch syncs to Google Fit or Apple Health, you'll be able to sync the data to your Second Nature account.

Depending on your country of residence, you may receive a package. If a package is included in your subscription, it will arrive to you between the Wednesday and Saturday leading up to your Monday start date.

If you've ordered the tech package, you'll find instructions to sync your weighing scales here.

We first recommend searching keywords in the FAQs section to see if there's a relevant article that answers your query.

If you have any nutrition-related questions that aren't answered in the FAQs, please message your health coach in the peer support group or 1-1 chat. You can tag them in a group chat comment by typing '@' and selecting their name from the populated options.

If you have any questions about your subscription, the app, or your package, please contact our Customer Support team by messaging from the 'Chat' page, or emailing support@secondnature.io.