What’s the purpose of our group chat?
Research shows peer-to-peer support has a positive impact on behaviour change, emotional wellbeing, and self-confidence. Being part of a group can help us stay motivated and feel supported as we work towards our health goals.
People who’ve completed the Second Nature programme tell us that belonging to a group like this has been hugely beneficial - so we encourage you to check in daily, discuss your victories and challenges, post questions, and share ideas!
The health and wellbeing of everyone on our programme is our top priority. To ensure this is a friendly, welcoming, and non-judgemental environment, we’ve created this guide to help everyone use group chat safely and respectfully.
We’d love to see everyone being kind, tolerant, and respectful so that everyone feels confident to engage and share.
What makes the group chat great?
Ultimately, sharing stories and connecting with others is what makes group chat such a powerful tool! You’re not alone in this, so please let us know how you’re feeling and what your experiences are as we go through the programme.
As everyone’s health journey is personal, please keep what’s shared in the group confidential - what’s said in group chat, stays in group chat!
We’d especially love to hear about your:
Achievements: Celebrate every step forward - big or small!
Challenges: A problem shared is a problem halved. Let’s support one another through the tough moments.
Ideas and advice: Share tips, strategies, or great resources you’ve found helpful.
Photos and images: Visuals are welcome - from your meals and walks to motivational quotes (and maybe even your pets!).
Posting thoughtfully
Some messages can make people feel uncomfortable or discouraged from participating. To keep this a positive and inclusive space, please:
Direct tech queries to our FAQ page or contact customer support.
Share programme feedback privately with your health coach.
Avoid posting personal contact information - use the “add friend” option for private chats.
Offer advice kindly and without judgement - or message your coach if you have a concern.
Refrain from sharing promotional content, offensive language, or anything that could be interpreted as prejudiced or discriminatory.
Avoid posting sensitive or triggering content (for example, detailed discussions of disordered eating, trauma, or self-harm). These topics can cause distress and fall outside the programme’s scope. If you’re struggling, we encourage you to seek support from a suitable professional.
Unacceptable Behaviour
To protect the well-being of all participants and staff, certain behaviours are not permitted. This includes (but is not limited to):
Abuse, Aggression, or Threatening Behaviour
Intimidation, or an aggressive tone.
Threatening comments or behaviour, whether direct or implied.
Attempts to control or dominate discussions.
Any action that makes others feel unsafe.
Swearing and Offensive Language
Inappropriate, explicit, or profane language directed at anyone.
Swearing that contributes to a hostile or uncomfortable atmosphere.
Discriminatory or Prejudiced Behaviour
We have zero tolerance for discrimination of any kind - including racism, sexism, homophobia, transphobia, ableism, ageism, religious or cultural intolerance, or body shaming.
This covers direct statements, jokes, stereotypes, slurs, or remarks that make others feel excluded or judged.
Bullying, Harassment, or Intimidation
Mocking, targeting, or belittling others.
Persistently messaging people against their wishes.
Any behaviour that causes emotional harm or distress.
Disruptive or Agitated Behaviour
Posting in a way that is intentionally argumentative or provocative.
Using the group to express unregulated anger or frustration.
Repeatedly ignoring group norms or coach guidance.
Inappropriate or Triggering Content
Judgemental remarks about others’ health, choices, or progress.
Discussions of triggering topics (e.g., disordered eating, self-harm) without context or warning.
Sharing advice that contradicts clinical guidance.
Posting off-topic, promotional, or unsuitable material.
If inappropriate behaviour occurs
If these guidelines aren’t followed, the following steps may be taken:
A private warning or discussion about the behaviour.
Temporary or permanent removal from the group chat.
Removal from the programme, particularly in cases of abuse, threats, or repeated breaches.
Referral back to your NHS care team for review and next steps.
Everyone deserves a safe and inclusive space
This programme welcomes people from all backgrounds, identities, and experiences. Together, we can create a respectful, supportive community where everyone feels safe, encouraged, and empowered to reach their goals.
Key takeaways
The group chat exists to provide motivation, encouragement, and mutual support.
It’s a space to ask questions, share progress, and connect with others.
Everything shared in the group is confidential and should stay within the group.
We do not tolerate prejudice, discrimination, or any behaviour that causes harm or distress.
By supporting one another, we make this a space where everyone can thrive.