Supporting you
Your health coach's main priority is to support you throughout your Second Nature journey. No question is too big or small to ask! We encourage you to reach out to your coach through the group chat as much as you'd like 🙂
Each health coach on the programme is a Registered Dietitian or Nutritionist. This means they have university accredited degrees to gain this professional title. To find out more about your health coach, click on their bio!
Regular contact
Coaches will be available to chat with from Monday to Friday. They’re usually online between 8am and 5pm.
You’ll be given lots of different challenges and activities throughout your journey with Second Nature. Your coach will be present in your group on those days to guide you through these activities and to help you get the most from them. On other days, they’ll be available to answer your questions or check-in with how you’re doing.
Your health coach will always aim to get back to your message in the group and 1-1 chats within 48 hours (excluding weekends).
It might feel a little intimidating asking personal questions to your coach in a group chat setting. Just remember that if you’re thinking something or finding something challenging, it’s very likely that someone else in your group is also feeling that way. This is why we encourage writing questions in the group.
If your coach receives a message in private chat and feels it would be relevant to the whole group, they might answer your question (anonymously) in the group so everyone can benefit!
External roles away from coaching:
To maintain professional titles, health coaches need to complete a certain number of Continuous Professional Development (CPD) hours each year. We're lucky to have an amazing health coaching team that specialises in a wide range of different areas. Professional development sessions are typically presented via online meetings or during face to face conference days. We really enjoy learning from each other!
To provide extra content and interactions for our members on the programme, our coaches also promote healthy lifestyle advice via our social media channels. To see our health coaches in action, you can follow us on Instagram and Facebook by searching ‘secondnature_health’.
Our coaches also contribute to the creation of additional content for the programme based on feedback from our members. We’re committed to continuously improving the programme to make sure you’re getting as much out of it as possible.
Time off
Annual leave is something we encourage our health coaches to enjoy throughout the year. We want our coaches to feel energised and motivated, both inside and outside of their roles. When a coach has time off for more than 3 days, another coach will monitor your group and be available to support you in private chat.
Your health coach will also be online on Bank Holiday Mondays (excluding Christmas bank holidays) as we know it’s helpful to be able to get in touch with your coach after a weekend.
If you have any further questions about your health coach's role, please don't hesitate to contact them!
Customer support team
In addition to having access to a health coach throughout the programme, you can also contact our customer support team via the 'Chat' page of the app by clicking 'Speak to Customer Support'.
Here’s how they can help:
Any technology-related questions or concerns, including the Second Nature app and scales
To discuss your programme options at any stage throughout your Second Nature journey
To support you with your subscription
To discuss overall feedback about the programme and your experience