If you are signed up to start your Second Nature journey, depending on where you are in the world, you may have a package included as part of your subscription.

If you have signed up for our No Tech package, you will receive a package with our Recipe and Handbook. If you have signed up for our Tech package, you will receive the books plus wireless scales.

When will I receive my package?

Packages are dispatched the week before your start date and are typically delivered on the Friday or Saturday before the Monday that you have selected to start on.

For example, if you signed up to start your 12-week programme on Monday 27th April, you can expect to receive your package by Friday 24th April.

How can I track my package?

Once your package has been dispatched, you will receive a tracking email to the email address you used to sign up to Second Nature with.

This email contains a link that allows you to track the status of your package.

If you cannot locate the email, please double check your Spam and Junk folders OR other email accounts that you may have used when signing up.

I haven't received my package yet?

If you haven't received your package, please contact Customer Support via the app ('Chat' >> 'Speak to Customer Support').

Please note: packages are only sent to people signing up from the below countries.

United Kingdom - Tech and No Tech
Republic of Ireland - Tech and No Tech
Belgium - No tech only
Denmark - Digital only
France - No tech only
Germany - No tech only
Netherlands - No tech only
Spain - No tech only

No Tech = Recipe and Handbook
Tech = Recipe, Handbook, wireless scales, optional activity tracker

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