Information to help you navigate the Second Nature app ready for your start date.

At the bottom of the app you will find the navigation bar, with 5 icons, Home, Track, Chat, Toolbox and Activity. Each icon directs you to a different section of the app:

Home: an overview of your goals, progress and group!
Track: check in on your weight loss progress, steps and sleep data
Chat: access your group chat, speak to customer support
Toolbox: access all your learning articles, courses, food diaries, meal planners, journals or search for a recipe!

Activity: Notifications when either a conversation started by you or you have participated in, has new activity.


Here you can access your weight, step and sleep tracking data. You can toggle between these at the top of the page.


On the weight page you can view your weight progress in a line graph format to help you visualise your progress over the course of the Core programme and beyond. You can also view your progress in summary format at the bottom of the page.

You can also choose between the 'True Weight' display and normal weight display graph (Settings > Tracking).

Your body weight will naturally fluctuate from day-to-day and is influenced by a number of factors. Rather than focusing on the exact daily weight readings, you can look at your 'True Weight' trend instead, which gives a clearer idea of weight regardless of day-to-day fluctuations.

On this page you can 'Add weight manually' and remove any weight readings that are not required (If you do not have the option to add weight manually please contact Customer Support via the 'Chat' page of the app by clicking 'Speak to Customer Support').

Adding weight manually

You can add weight manually to the app by going to the 'Track' page on the app. Once on the 'Track' page, select the 'weight' heading and then 'Add weight manually'. From here you can then input the weight reading the date it was recorded. Then select 'Confirm' and 'Add' to add the reading. 

Removing weight readings

To remove weight readings from your account click 'View all data' on the weight tracking screen. This will display all your current weight readings. On the reading you wish to remove, swipe from right to left. A red 'Delete' button will show up, click on this to remove the reading.


You can access the step page within the 'Track' section next to 'Weight'. Here you can manually enter and delete step readings following the same instructions for manually adding and deleting weight readings.


To access the 'Chat' section of the app, click the small chat bubble icon on the bottom navigation bar within the app. Here you can access your 'Group chat' and access the 'Speak to Customer support' if you need any help from our support team. 

To address your health coach directly in the 'Group chat', type "@" into the body of your message. Select your coach's name from the populated options. Once you've sent the message to the group, your health coach will receive a notification that they've been tagged in your message.


The next icon along on the main navigation bar is the 'Toolbox' section. 

The Toolbox contains access to the following:
- Daily/weekly learning articles
- Mini courses
- Exercise resources
- Recipes

- Meal planner
- Journal
- Food diary


The Settings page can be accessed from the Homepage > Go to profile > Settings.

This page allows you to customise certain elements of the app to suit your preferences. 

Here you can:

  • Check the version of the app you are on - this is important when it comes to app updates to ensure you are experiencing new features and improvements!
  • Read our FAQs- like this one!
  • Speak to customer support
  • Select your preferred weight units to view across the app
  • Amend your weigh-in reminders to the days you wish to weigh in on
  • Check your Apple Health or Google Fit settings
  • Manage your devices to pair your scales and/or activity tracker
  • Manage your Second Nature notifications
  • Read our T&Cs and Privacy policy

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